SHIPPING & RETURNS

Shipping, Returns and Tax

Shipping

 

Estimated Shipping Times 

All Items Expect Prince (if ordered by 2pm GMT, aimed to be shipped same day Monday-Friday)

UK: RM Tracked 24 - 24 hours from dispatch (unless over a weekend or Bank Holiday)

       RM Tracked 48 - 48 hours from dispatch (unless over a weekend or Bank Holiday)

International: Standard - 7-10 business days from dispatch

                        Express - 48 hours from dispatch.

Prince Items

All Prince items will be fulfilled by Prince themselves. They will fulfil all orders within 3-5 working days. 

Shipping Times for Prince: 

UK: Non Tracked First Class - 24 hours from dispatch (unless over a weekend or Bank Holiday) 

      Tracked 48 Hour Shipping - 48 hours from dispatch (unless over a weekend or Bank Holiday)

Unfortunately, we do not ship Prince items internationally at this stage

Shipping Rates

 

For Orders Above £150 or equivalent in chosen currency:

UK: Free

 

International: Landmark Global (Standard Delivery) Free

                         

                      DHL Express (Express Delivery) £22 

 

For Orders Under £150 or equivalent in chosen currency:

UK:                      £4.95 per order RM Tracked 24 (Non Prince Items)

                            £3.95 per order RM Tracked 48 (Non Prince Items)

                            £3.50 per order Non Tracked First Class Shipping (Prince Items ordered alone)

                            £3.95 per order Tracked 48 Hour Shipping (Prince Items ordered alone)

Split Shipment - Please note that in the event that you order an item from Prince and also an item from any other brand we sell, we will only charge you the shipping fee for non Prince products and they will be fulfilled separately.

International:   Standard - £7.50 per order or equivalent in chosen currency (Landmark Global). 

                           

                         Express - £40 per order or equivalent in chosen currency (DHL Express).

 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations such as Prince items but that is rare. We have worked hard to find the most reliable, low-cost postage we can to all countries.

If you order more than one item in a shipment we only charge for one item – no matter how many you order. We lose money on shipping these orders, but we get to give you a better deal. And that’s good in our book.

 

Returns

To request a return, please sign into your account and visit your account page. From there you can submit a return request. 

 

If you do not have an account, please send your items to the following address together with your invoice details:

 

Golden Age of Tennis

Belushi Ltd (Ta Chalkys)

4 Compton Park

Wildmere Road

Banbury. OX16 3LU

United Kingdom

 

If you wish to return an item:

 

• It should be in new, unworn and re-sellable condition.
• It must be dispatched to us within 30 days of receipt of the order.
• Please include your name and order number with the return package, so we can efficiently process your return.

 

At this stage of our business, unfortunately, we cannot offer free returns and the costs of return postage is the sole responsibility of the buyer.

 

Finally, please note that if items are returned to us because you have entered an incorrect address, or you have refused to pick up your package from the pickup point if you have missed the delivery, you will only be eligible for store credit (not a refund) less the costs to return the package to us. 

 

If you have received a faulty item, please contact us with your order number and photographic evidence and we will arrange to get a replacement out to you free of charge. Unfortunately, with all the good will in the world, sometimes these things just happen, but we can assure you, that we will make it right.

Click Here To Contact Us 

 

EU Tax and Duties

 

Sadly, since Brexit, this is relatively complex. We have worked hard to makes things as simple and transparent as possible, however:

 

1)    Any order placed for delivery within the EU that totals under €150 will have VAT calculated and be payable at checkout and will not be subject to further costs.

 

2)    Any order placed for delivery within the EU that totals over €150 will not include VAT and import duties at checkout, and the purchaser be liable to pay local VAT and import duties before delivery. If tax and duties are levied, the courier will contact you and these will have to be accepted and paid before your order will be delivered. We cannot guarantee the amount due, and it is the purchaser’s responsibility to understand and accept the cost prior to ordering, since all duties that are to be paid are the sole responsibility of the buyer. There are several calculators available online to assess the likely costs. Should you decide that you do not wish to pay the taxes and duties, the order will be returned to us, and we will issue a store credit (please note, not a refund) and this will be equal to the amount paid less the costs of a delivery and return.

 

Non-EU Tax and Duties

With regards to international tax and duties due on orders outside of the EU, all orders will not include VAT/sales tax or import duties. If any taxes are due in your country the courier will contact you and these will have to be accepted and paid before your order will be delivered. We cannot guarantee the amount due, and it is the purchaser’s responsibility to understand and accept the cost prior to ordering, since all duties that are to be paid are the sole responsibility of the buyer. There are several calculators available online to assess the likely costs.

Should you decide that you do not wish to pay the taxes and duties, the order will be returned to us, and we will issue a store credit (note: not a refund) and this will be equal to the amount paid less the costs of delivery and return.

 

If you have any questions at all on any of the above, please do not hesitate to get in contact at team@goldenageoftennis.com and we will be more than happy to answer any questions you may have.