UK: 24 hours from dispatch (unless over a weekend or Bank Holiday)
International:
FedEx International: 3-5 business days from dispatch
For Orders Above £125 or equivalent in chosen currency:
UK: Free
International: Free
For Orders Under £125 or equivalent in chosen currency:
UK: £4.95 per order (Royal Mail - Tracked 24)
International: £17.95 per order or equivalent in chosen currency (FedEx International)
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations but that is rare. We have worked hard to find the most reliable, low-cost postage we can to all countries.
If you order more than one item in a shipment we only charge for one item – no matter how many you order. We lose money on shipping these orders, but we get to give you a better deal. And that’s good in our book.
Returns
In order to request a return, please sign into your account and visit your account page. From there you can submit a return request. If you do not have an account, please send your items back to the following address:
Golden Age of Tennis
Tarlu Ltd
11 Allens Lane
Poole
Dorset
BH16 5DA
United Kingdom
Unfortunately, at this stage of our business, we are unable to offer free returns and the return postage is the sole responsibility of the buyer. Hopefully this will change in the future when it makes commercial sense to do so. However, if you wish to return an item, please do so in a new, unworn and re-sellable condition (If you rip the bag, we cannot resell the item and we WILL send it back to you and you will not be eligible for a refund) within 14 days of receipt of the order and we will of course refund you within 7 days after we receive it back to us. Please include your name and order number with the return package, so we can efficiently process your return.
If you have received a faulty item, please contact us with your order number and photographic evidence and we will arrange to get a replacement out to you free of charge. Unfortunately, with all the good will in the world, sometimes these things just happen, but we can assure you, that we will make it right.
Click Here To Contact Us
After listening to our customers, we have partnered with Glopal to better manage the VAT and duty obligations on all European orders arising post Brexit. Therefore, all orders placed for delivery within the EU that totals under €150 will have VAT calculated and be payable at checkout and will not be subject to any VAT. However, any order placed for delivery within the EU that totals over €150 will have VAT and duties estimated at checkout but will still be liable to VAT and import duties before delivery. We cannot guarantee the amount of import duties that will be due on these orders, only estimate as every country has different rules, however all duties that are to be paid are the sole responsibility of the buyer. If these are due, the couriers will contact you and these will have to be accepted and paid before your order will be delivered. Unfortunately, this is best we can do with the situation as it stands and hopefully, the UK and the EU will find a way in the future to make the trading landscape more straightforward.
With regards to international tax and duties due on orders outside of the EU, all orders will not include VAT/sales tax or duties. Again, if these are due, the couriers will contact you and these will have to be accepted and paid before your order will be delivered.
If you have any questions at all on any of the above, please do not hesitate to get in contact at team@goldenageoftennis.com and we will be more than happy to answer any questions you may have.
