Shipping, Returns and Tax
Estimated Shipping Times
UK: 24 hours from dispatch (unless over a weekend or Bank Holiday)
International: FedEx International: 3-5 business days from dispatch
DHL Express: 1-3 working days from dispatch
For Orders Above £125 or equivalent in chosen currency:
International: Free if using FedEx (£3 if using DHL Express)
For Orders Under £125 or equivalent in chosen currency:
UK: £4.95 per order (Parcel Force 24)
International: £17.95 per order or equivalent in chosen currency (FedEx International)
£20.95 per order or equivalent in chosen currency (DHL Express)
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations but that is rare. We have worked hard to find the most reliable, low-cost postage we can to all countries.
If you order more than one item in a shipment we only charge for one item – no matter how many you order. We lose money on shipping these orders, but we get to give you a better deal. And that’s good in our book.
In order to request a return, please sign into your account and visit your account page. From there you can submit a return request. If you do not have an account, please contact us and we will manually approve the return.
Unfortunately, at this stage of our business, we are unable to offer free returns and the return postage is the sole responsibility of the buyer. Hopefully this will change in the future when it makes commercial sense to do so. However, if you wish to return an item, please do so in a new, unworn and re-sellable condition within 14 days of receipt of the order and we will of course refund you within 7 days after we receive it back to us. Please include your name and order number with the return package, so we can efficiently process your return.
If you have received a faulty item, please contact us with your order number and photographic evidence and we will arrange to get a replacement out to you free of charge. Unfortunately, with all the good will in the world, sometimes these things just happen, but we can assure you, that we will make it right.
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All orders to be delivered outside of the UK will NOT include VAT/Sales Tax or Import Duties. We cannot guarantee whether you will have to pay import duties or not as every country has different rules, however all duties that are to be paid are the sole responsibility of the buyer.
The couriers will contact you if there is tax and/or duties to be paid on your order and these will have to be accepted and paid before your order will be delivered. We appreciate that this is not ideal and wish that there was a worldwide free trade agreement, but alas not.
If you have any questions at all on any of the above, please do not hesitate to get in contact at email@example.com and we will be more than happy to answer any questions you may have.