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Shipping & Returns

Shipping, Returns and Tax

Shipping

Estimated Shipping Times 

UK: 24 hours from dispatch (unless over a weekend or Bank Holiday)

International: 3-5 business days from dispatch

Shipping Rates

For Orders Above £150 or equivalent in chosen currency:

UK: Free

International: Free

For Orders Under £150 or equivalent in chosen currency:

UK:                £4.95 per order 

International: £17.95 per order or equivalent in chosen currency 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations but that is rare. We have worked hard to find the most reliable, low-cost postage we can to all countries.

If you order more than one item in a shipment we only charge for one item – no matter how many you order. We lose money on shipping these orders, but we get to give you a better deal. And that’s good in our book.

Returns

In order to request a return, please sign into your account and visit your account page. From there you can submit a return request.  If you do not have an account, please send your items back to the following address:

Golden Age of Tennis

Belushi Ltd (Ta Chalkys)

4 Compton Park

Wildmere Road

Banbury

OX16 3LU

United Kingdom

Unfortunately, at this stage of our business, we are unable to offer free returns and the return postage is the sole responsibility of the buyer. Hopefully this will change in the future when it makes commercial sense to do so. However, if you wish to return an item, please do so in a new, unworn and re-sellable condition within 14 days of receipt of the order and we will of course refund you within 7 days after we receive it back to us. Please include your name and order number with the return package, so we can efficiently process your return.

If you have received a faulty item, please contact us with your order number and photographic evidence and we will arrange to get a replacement out to you free of charge. Unfortunately, with all the good will in the world, sometimes these things just happen, but we can assure you, that we will make it right.

Click Here To Contact Us 

 

EU/International Tax

Glopal and IOSS

After listening to our customers, we have partnered with Glopal to better manage the VAT and duty obligations on all European orders arising post Brexit. Therefore, all orders placed for delivery within the EU that totals under €150 will have VAT calculated and be payable at checkout and will not be subject to any VAT. However, any order placed for delivery within the EU that totals over €150 will have VAT and duties estimated at checkout but will still be liable to VAT and import duties before delivery. We cannot guarantee the amount of import duties that will be due on these orders, only estimate as every country has different rules, however all duties that are to be paid are the sole responsibility of the buyer. If these are due, the couriers will contact you and these will have to be accepted and paid before your order will be delivered. Unfortunately, this is best we can do with the situation as it stands and hopefully, the UK and the EU will find a way in the future to make the trading landscape more straightforward.

With regards to international tax and duties due on orders outside of the EU, all orders will not include VAT/sales tax or duties. Again, if these are due, the couriers will contact you and these will have to be accepted and paid before your order will be delivered. 

If you have any questions at all on any of the above, please do not hesitate to get in contact at team@goldenageoftennis.com and we will be more than happy to answer any questions you may have.

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