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What happens if my order gets lost?

Although we use trusted high quality couriers in Parcel Force, FedEx and DHL and parcels very rarely get lost, we appreciate that this is a very real concern. We can assure you that if your parcel has not got to you within 4 weeks (UK) and 6 weeks (International) we will chase the couriers to get a resolution and if it is claimed as lost, we will re-send your parcel free of charge. We will never leave you without the goods that you paid for and will make sure that you feel as protected as is possible.  


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