Shipping & Returns

Returns Policy

To request a return, sign in to your account and visit your account page. You may return most new, unopened items for a full refund. Returns must be requested within 14 days of receipt of items. All returned items must be in a resellable condition: as new with all original packaging, labels and tags. Please ensure your order number and product details are included in the returns package so we know who you are! If the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Any taxes or duties payable levied In the country of delivery are not included in the sale price,  and are the responsibility of the buyer.

UK Large Letter 
24cm x 16.5cm
1st Class Signed for. 2.95. (No charge for any additional item)
 
UK Small parcel 
45cm x 35cm.
1st Class Signed for. 3.95. (£2 for any additional item)  
 
Large letter. 
International Signed for. EU 8.95. (£1 for any additional item)
World 9.95. (£2 for any additional item)
 
Small parcels 45cm x 35cm. EU 11.95. (£2 for any additional item)
International Signed for. World 17.95. (£3 for any additional item)