Shipping & Returns

Returns, Shipping and Tax

Returns

To request a return, sign in to your account and visit your account page. You may return most new, unopened items for a full refund. Returns must be requested within 14 days of receipt of items. All returned items must be in a resellable condition: as new with all original packaging, labels and tags. Please ensure your order number and product details are included in the returns package so we know who you are!

At this time, we are unfortunately unable to offer free returns. If you would like to return an item, the return postage is the sole responsibility of the buyer. However, if the return is a result of our error (you received an incorrect or defective item, etc.), we will of course pay the return shipping.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We now offer free shipping for any order that is over £125, €150 or $175 respectively. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations but that is rare. We have worked hard to find the most reliable, low-cost postage we can to all countries. We use Royal Mail, all our parcels are fully tracked, and we simply look to cover our costs for smaller orders. 

In addition, if you order more than one item in a shipment we only charge for one item – no matter how many you order. We lose money on shipping these orders, but we get to give you a better deal. And that’s good in our book. Finally, any item ordered before 2PM BST will be shipped the same day so we can get your order into your hands as quickly as possible.

Shipping Rates

For Orders Above £125, €150 or $175:

Free

For Orders Under £125, €150 or $175:

UK - £4.95 per order

International - £17.95 per order (calculated in payment currency)  

Estimated Delivery Times (apporx)

UK - 24 Hours from dispatch

EU - 3-5 days from dispatch

ROW - 7 days from dispatch

All items will be shipped the same day if ordered before 2pm BST unless it is a weekend, in which case it will be shipped on the following Monday. If it is a bank holiday, items will be shipped on the next working day.

Order Changes

We will always do our best to change orders where we can but as we ship through a trusted third party, it is packed almost immediately and it may not be possible. 

International Tax

Any taxes or duties payable levied in the country of delivery outside of the UK are not included in the sale price, and are the responsibility of the buyer.

EU Tax

EU Customers: Unfortunately, as a result of Brexit, sales tax in Europe is now frankly almost impossible for us to manage the red tape around sorting out VAT and duty on your behalf.

Therefore, regrettably, the buyer will need to pay any taxes levied locally if these are charged. We know this might be slightly inconvenient, (and we didn’t vote leave!), but we do apologise and we really want to make shopping with us to be a great experience, not a hassle so anything we can do to help, please let us know!