For Orders Above £150 or equivalent in chosen currency:
International: Free if using FedEx
For Orders Under £150 or equivalent in chosen currency:
UK: £4.95 per order (Royal Mail - Tracked 24)
International: £17.95 per order or equivalent in chosen currency (FedEx International)
Estimated Shipping Times
UK: 24 hours from dispatch (unless over a weekend or Bank Holiday)
International: FedEx International: 3-5 business days from dispatch
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations but that is rare. We have worked hard to find the most reliable, low-cost postage we can to all countries.
If you order more than one item in a shipment we only charge for one item – no matter how many you order. We lose money on shipping these orders, but we get to give you a better deal. And that’s good in our book.
In order to request a return, please sign into your account and visit your account page. From there you can submit a return request. If you do not have an account, please contact us and we will manually approve the return.
Unfortunately, at this stage of our business, we are unable to offer free returns and the return postage is the sole responsibility of the buyer. Hopefully this will change in the future when it makes commercial sense to do so. However, if you wish to return an item, please do so in a new, unworn and re-sellable condition (If you rip the bag, we cannot resell the item and we WILL send it back to you and you will not be eligible for a refund) within 14 days of receipt of the order and we will of course refund you within 7 days after we receive it back to us. Please include your name and order number with the return package, so we can efficiently process your return.